Privacy Policy

Trakwyze ("Trakwyze," "we," "us") operates the Trakwyze mobile apps (iOS and Android). The trakwyze.com website hosts product information and this policy; it does not offer account sign-up. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the mobile Service and our APIs. It is designed to meet App Store and Google Play requirements and applicable privacy laws.

We collect information you provide and information collected automatically:

• Account & identity: email address, username/display name, authentication tokens (via Firebase Authentication).
• Profile & fitness data: age, sex/gender (if provided), height, weight, goals, training preferences, injuries or constraints you choose to share.
• Activity logs: workouts, exercises, sets/reps, meals, macros, water, streaks, and progress metrics you enter or sync.
• Location & GPS runs (optional): if you start a GPS-tracked run, walk, or ride and grant permission, we collect precise location from your device for the duration of that session. This may include GPS coordinates, timestamps, estimated speed, route points, distance, pace, and a map thumbnail of your route. With the Background run setting enabled and background location permission granted, tracking continues while your screen is locked or the app is in the background, so your route is not lost when you put your phone away. Your device shows a location indicator (iOS) or an ongoing notification (Android) whenever this is happening, and it stops as soon as you finish or discard the run. We do not collect location when you are not in an active GPS session. You can turn Background run off in the run screen menu, and if you deny location access you can still log activities manually or with the indoor timer.
• Motion & steps (optional): during walks and runs, the app may read motion/step data from your device to estimate step count when available.
• AI & chat: messages to Coach Kai, generated plans, and feedback used to personalize coaching.
• Device & technical: device type, OS version, app version, language, crash logs, and coarse usage events for reliability and analytics.
• Push notifications: device push token if you enable reminders (you can disable in system settings).
• Purchases: subscription status, product identifiers (e.g. com.trakwyze.app.premium.yearly, com.trakwyze.app.premium.monthly), and transaction metadata from Apple, Google, or RevenueCat — we do not receive or store full payment card numbers.

• Provide, maintain, and secure your account and logged data.
• Record GPS-tracked cardio sessions (distance, pace, route, calories) and show them in your history and progress.
• Generate personalized workouts, meals, insights, and AI coaching.
• Process subscriptions and restore purchases through app stores.
• Send optional push reminders you opt into.
• Monitor performance, fix bugs, and prevent fraud or abuse.
• Comply with legal obligations and enforce our Terms of Use.

Where GDPR applies, we process data based on: (a) performance of our contract with you; (b) legitimate interests (e.g. security, product improvement) balanced against your rights; (c) consent where required (e.g. optional marketing or certain notifications); and (d) legal obligations.

We do not sell your personal information. We share data only as needed to operate the Service:

• Google Firebase — authentication, database, and hosting.
• RevenueCat — subscription management and entitlements.
• Apple App Store / Google Play — payment and subscription processing.
• Vercel & cloud providers — website and API hosting.
• Google Maps Platform — optional static map images generated from your route for display in run history (see Google Privacy Policy).
• Google (Gemini) — primary AI model for coaching chat, workouts, meals, and tips (Google Privacy Policy).
• Groq, Inc. — fallback AI inference when Gemini is unavailable (Groq Privacy Policy).
• Legal & safety — if required by law, court order, or to protect rights and safety.

AI data sharing consent: Before Coach Kai or AI workout and meal features send your profile, chat, or activity data to third-party AI services, the app presents an in-app disclosure identifying what data is shared and which recipients receive it. You must agree before any new data is transmitted, as required by Apple App Store guidelines (5.1.1). You may withdraw consent anytime in Settings; AI features will stop sending new data until you agree again.

These processors may process data in the United States or other countries. We require appropriate safeguards where required by law.

Trakwyze is not an ad-supported app. We do not use your health, fitness, or location data for third-party advertising. We may use aggregated, de-identified analytics to understand feature usage. We do not track you across other companies' apps or websites for advertising without consent where required.

We retain personal data while your account is active and for a reasonable period afterward for backup, legal, or security purposes. When you delete your account, we delete or anonymize personal data within a commercially reasonable timeframe, except where retention is required by law.

• Access & correction: Update profile and logs in-app or contact us.
• Deletion: Delete your account in app settings or email support@trakwyze.com.
• Location: Deny location permission in iOS/Android system settings, or tap Don't Allow when prompted. Background tracking can be turned off separately with the Background run toggle in the run screen menu. GPS tracking is optional; manual and indoor logging remain available.
• Notifications: Disable push in iOS/Android system settings.
• Subscriptions: Cancel auto-renewal in App Store or Google Play (see Terms §4). Deleting the app does not cancel billing.
• Regional rights: Residents of the EEA, UK, California, and other regions may have additional rights (access, portability, objection, restriction). Contact us to exercise them. We will not discriminate against you for exercising privacy rights.

The Service is not directed to children under 13 (or the applicable age in your region). We do not knowingly collect personal information from children. If you believe a child provided data, contact support@trakwyze.com and we will delete it.

We use encryption in transit (HTTPS/TLS), access controls, and industry-standard practices. No method of transmission or storage is 100% secure. Report suspected issues to support@trakwyze.com.

If you access the Service from outside the United States, your information may be transferred to and processed in the U.S. and other countries where our providers operate. We take steps required by applicable law for such transfers.

California residents: we collect the categories described in Section 2 for the purposes in Section 3. We do not sell personal information. You may request access, deletion, or correction as in Section 8. Authorized agents may submit requests with proof of authority.

Apple App Privacy details in App Store Connect are based on this policy. Health and fitness data you log — including optional precise location during GPS runs — is used to provide app functionality, linked to your identity, and not used for tracking across apps for advertising. Location is collected only when you start a GPS session and grant permission, including in the background for the duration of that session when you enable Background run. Subscription metadata is used for billing and entitlement only.

We may update this Privacy Policy. The "Last updated" date at the top will change. Material updates may be notified in-app or by email where required. Continued use after changes means you accept the updated policy.

Privacy questions or requests: support@trakwyze.com
Data controller: Trakwyze